Frequently Asked Questions

GENERAL

What is the British Speedway Network?

BSN is a streaming platform created for British Speedway.

It contains an online library of video content that can be accessed through the internet.

Who runs BSN and how does British Speedway benefit?

BSN is a product of Exstream Media Ltd. The participating Championship Speedway clubs receive a share of every subscription and individual live-stream purchase made, so they all benefit from BSN. They are all able to continue providing their own live-stream services alongside BSN.

What matches will be available?

BSN will cover over 19 Premiership matches & 35 Championship meetings from various competitions as part of our Season Pass offers. BSN may also offer individual stream passes for additional meetings which are not included as part of our Season Pass subscriptions. All meetings are available as live-streams or as an on-demand option.

What do Championship Season Passes cover?

Championship Season Passes give access to 35 meetings including:

  • 2 matches from every Championship track
  • BSN Series semi-finals & final.
  • CLRC
  • Championship Pairs
  • British U21 Final
  • 6 playoff group matches
  • Playoff final

What do Premiership Season Passes cover?

Premiership Season Passes give access to 19 meetings including:

  • 2 matches from every Premiership track
  • Premiership Pairs
  • KO Cup Final

Do Season Passes cover every match shown on BSN?

No. BSN will occasionally offer additional individual match passes for meetings that are not part of our Season Passes, with a share of the stream revenue passed directly to the staging club. These can be purchased individually when made available. 

When will fixtures be released?

Fixtures will be released on a monthly basis. They will be advertised across all BSN social media outlets as well as being released on the platform itself. All fixtures are subject to change.

Can I watch a match after it's happened?

Yes. All live events will be stored on our platform and available to watch again. An on-demand option will be available to watch within 30 minutes of the livestream ending

Can I pause a stream whilst in is live?

Yes, you will have the option to pause the stream.

How many times will my team feature?

We plan to film from each Premiership & Championship venue twice during the regular season, with the teams qualifying for the later stages of certain competitions featuring more than this. We try to schedule for each team to feature twice away from home too, but fixture postponements and changes don’t always make this possible.

What happens if a match is cancelled due to poor weather?

All postponed livestreams will be replaced at a later date, so those who subscribe to the Season Pass will not lose out.

If you have purchased an individual match pass, a refund will be given in accordance to our refund policy which can be found in the "Registration for Non-Subscription Services and Individual Match Purchases" section in our Terms & Conditions. 

Can I watch outside the UK?

Yes. BSN is accessible worldwide and there are no restrictions placed on any particular country.

Can I use a VPN or Anonymous browser ?

No, access may be blocked when using a VPN or anonymous browser such as DuckDuckGo, Puffin etc.

Is there a BSN App?

No, but our website can be saved to any smart phone or tablet as an App. You will be prompted to do this when visiting our website on your device – simply follow the instructions and once complete, you can access all of BSN’s services via an App icon in the same way that you would any other App.

What can I expect from BSN live-streams?

You can expect the following from all our live-streams:

  • Full HD quality
  • Multi-camera production
  • Replays
  • Interviews
  • Full commentary and presentation team
  • Modern in-stream graphics

SUBSCRIPTIONS

Do I need a subscription to purchase matches?

No. You would need to sign up for a Free Pass, however. This will then allow you to make individual match purchases. All individual match purchases can be watched on-demand for the whole season.

What is a Free Pass?

To watch any of the content on BSN, you must sign up to at least the free subscription. This will give you access to any of our free content, as well as allowing single match purchases, whether live or on-demand.

What is a Season Pass?

Season passes give access to a pre-determined number of live & on-demand meetings for the Championship, Premiership, or both if subscribed to our Total Season Pass.

Is there a monthly payment option?

Yes. Season Passes can be paid for in monthly instalments with no penalty if you wish to drop out at a later date. However, there are no guarantees on the number of meetings shown each month, only a guarantee that the allocated number of meetings for the Season Pass subscribed to will be delivered over the entire season.

When is my next payment date?

To see when you will be charged for your next billing cycle, sign in to your account on the web dashboard and visit: https://watch.britishspeedway.co.uk/dashboard/billing . At the bottom of the page, you’ll see your active plan and the next payment date. 

How do I reset my password?

Steps to reset your password:

1. From the login page, select FORGOT PASSWORD beneath the login credentials

2. Enter your email address linked to your account when prompted

3. Go to your email provider and open the email sent from British Speedway Network

4. Follow the link provided

5. Enter your new password

How do I cancel my subscription when paying monthly?

If you don’t want to continue, you can cancel your subscription at any time. Follow the prompts to cancel on the Billing page, and your subscription will not renew.

Please note that there aren’t refunds for partially unused subscription periods.

When does my subscription end?

  • FREE PASS - If you have only signed up for a Free Pass, this will always be available on BSN.
  • SEASON PASS - If you have purchased a Season Pass, this will automatically expire on the 31st October 2023 and will not auto-renew.
  • SEASON PASS (PAID MONTHLY) - If you pay for your Season Pass in monthly instalments, this will automatically expire on the 31st October 2023 unless you cancel it beforehand. 

Will the Season Pass price change?

Yes. Prices will change during the season and availability will end on the 31st July, after which a Playoff Pass will be introduced for the Championship only. However, once you sign up your price is locked-in and will not increase unless you cancel your subscription and sign up again.

TECHNICAL

Can I watch on more than one device?

You can access your account on many devices but can only watch live on one device at any one time.

What do I need for the videos/streams to work?

This service will work on most internet-enabled devices. We support mobile phones, desktops, laptops, tablets and the vast majority of Smart TVs.

We recommend a minimum internet speed of around 5-10mb/s download for the best experience whilst watching our videos/streams. You can test your speed here

We also recommend using the latest version of Google Chrome, although we also support Firefox and Safari browser released within the last five years.  You may experience playback issues when using an out of date browser or any version of Internet Explorer.

To check you are able to enjoy BSN, sign up to the Free Pass and watch one of our free videos to test compatibility before purchasing your subscription.

My video does not playback smoothly, how can I fix this?

Video playback depends on several factors. To improve your playback experience, make sure you have a fast, stable internet connection- we recommend a minimum internet speed of around 5-10mb/s download for the best experience whilst watching our videos/streams. You can test your speed here.

We recommend using the most recent version of Chrome, Firefox, or Safari. You may experience playback issues with outdated devices and browsers.

Can I watch the videos on my TV?

Yes. There are various ways to watch BSN on your TV.

1. Smart TV - BSN is adaptable to most Smart TV web browsers. Simply head to watch.britishspeedway.co.uk as you would on your laptop or mobile device. 

2. Chromecast or AirPlay - both options are available direct from the video player when compatible with your devices. A Google Chromecast is available to buy from as little as £20. Please note that Apple Devices do not offer the option to Chromecast at this time.

3. HDMI Lead - The easiest option for almost every modern TV available. Simply attach a HDMI lead from your device (laptop, mobile or tablet) to the HDMI port on your TV. These can be purchased from retailers such as Amazon.

4. Amazon Fire TV – BSN can be watched by using the Silk Browser on any Amazon Firestick, as long its software is up to date.

5. Screen Mirroring - some TVs will allow you to mirror your Smartphone's or Tablet's screen. Simply follow the instructions on your TV to do this.

6. Apple Lightning Digital AV Adapter - you can connect any Apple Device to your TV with a HDMI lead using an Apple Lightning Digital AV Adapter. They are available from stores such as Amazon.

Will it work on my Smart TV?

Most Smart TVs will have browsers that are capable of playing our streams, but not all. If yours does not, we advise you to use one of the other methods available to watch on a TV.

Can I watch the videos using Chromecast or AirPlay?

Yes!  Both Chromecast and Airplay are compatible with our site, but please note that Apple Devices do not currently offer the option to Chromecast.

To use Chromecast: Locate the Chromecast icon in the bottom right corner of the video you want to cast.  Click the icon and select the correct Chromecast from the pop-up in your browser.

To use AirPlay: Open the video on your apple device and click the AirPlay icon (this looks like a TV) at the bottom of the screen.

Can I download matches to watch offline?

Content will not be available to download and must be watched on a device connected to the internet

GET IN TOUCH

Still stuck?

If you can't find the answer, especially if it's an issue preventing you from enjoying BSN. Drop us an email at support@exstreammedia.co.uk

Email us from the email address attached to your account OR include that email address in your email to help us resolve your issue faster.

You'll hear back from us within 48 hours.